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Care Team Support Specialist

Full-time, non-exempt

In-person

Salary: $41,911 - $50,293 - $58,676

About Optispan

Optispan, co-founded in 2023 by Dr. Matt Kaeberlein and Dr. George Haddad, is committed to the bold goal or BHAG (Big Hairy Audacious Goal) of achieving Optimal Healthspans for everyone. We provide personalized healthspan optimization programs designed to extend both the quality and length of life by addressing the biological processes of aging. Through advanced tools like biological age testing, continuous glucose monitoring, and tailored intervention plans, we empower individuals to proactively manage their health.

Serving both corporate clients through corporate healthspan programs and individuals in a clinical setting, Optispan is dedicated to reducing the risk of age-related diseases and helping people live healthier, longer lives. Our mission is to redefine aging with a focus on proactive, preventative care, ensuring clients remain in peak health for as long as possible

Job Summary

The Care Team Support Specialist is a full-time, in-person role at our Tukwila, WA office. The typical schedule for this role is Monday-Friday 8am-5pm, however, candidates must be available to start as early as 7:00 AM on occasion, depending on operational needs. Early shifts are not a regular occurrence, but flexibility is required. The Care Team Support Specialist will play a key role in maintaining the pristine appearance and smooth operation of our premium clinic, ensuring an exceptional experience for clients as they engage in our healthspan and longevity programs.

Essential Job Duties

Client Excellence and Support:

o   Provide clear communication and context about program services.

o   Assist clients with documentation and test preparation.

o   Assemble and ship materials for in-person and virtual appointments.

o   Act as a liaison between clients and external providers to address inquiries and resolve issues.

o   Send referrals and follow up to ensure timely scheduling.

Organizational Support:

o   Assist team members with administrative tasks and special projects.

o   Maintain a clean, organized clinical space before, during and after appointments.

o   Support clinical care team during appointment days.

o   Communicate effectively with team members, referral sources, and lab vendors via phone, email, and messaging platforms.

o   Quickly address issues and provide effective solutions.

o   Collaborate with the team to ensure comprehensive service delivery.

o   Build strong relationships with team members and ensure clear communication.

Specimen Processing and Testing Coordination:

o   Process and prepare specimens for transport during appointments.

o   Maintain accurate and up-to-date client records.

o   Manage test requisitions, in-house supplies, labels, and transport pickups.

o   Assist with appointment coordination, referrals, and follow-ups.

Clinic Supply Tracking:

o   Monitor and manage clinic and program supply inventory.

o   Coordinate with vendors for supply orders and restocking.

Basic Qualifications

o   1-2 years of customer service experience or similar

o   Strong verbal and written communication skills

o   Exceptional attention to detail

o   Ability to work independently as a self-starter and as part of a team

o   High level of professionalism, reliability, and ethical standards

o   Strong problem-solving abilities and quick thinking.

o   Excellent time management skills.

o   Must be able to lift and carry up to 30 pounds, stand or be on your feet for extended periods, and perform tasks requiring mobility, such as reaching stock shelves and navigating the workspace, with or without reasonable accommodation

Desired Qualifications

o   Proficiency in Microsoft Suites

o   Experience with inventory management

o   Experience working in or a desire to work in a health-related industry

We offer a comprehensive benefits package, including:

• Health insurance

• Dental and vision coverage

• 401(k) plan with company match

• Health Savings Account (HSA)

• Employee Assistance Program (EAP)

• Additional wellness benefits

If you think you're right for the team, but don’t see a role for you, we still want to hear from you.

As we embark on a transformative journey towards optimizing healthspans, we are seeking individuals who are not just skilled professionals but also passionate advocates for proactive, personalized healthcare. Optispan is a place where innovation, dedication, and a deep commitment to our vision intersect, creating an environment where every team member plays a critical role in shaping the future of health.

As part of your application, we request you to include a cover letter to convey not just your qualifications and professional experiences, but also your personal alignment with Optispan's mission and values. Please address the following points in your cover letter:

• Personal Connection: Describe your personal connection to the mission of Optispan. 

• Passion for Healthspan: Explain why you are passionate about healthspan optimization. What excites you about being part of the Optispan team?

• Alignment with Optispan's Values:  How do you embody the principles of healthspan optimization in your current role or past experiences?

• Unique Contribution: What unique skills or perspectives would you bring to Optispan? How do you envision contributing to our BHAG of "Optimal Healthspans for Everyone"?

• Vision for the Future: Share your vision for the future of healthcare. 

Your cover letter should not only demonstrate your qualifications but also your enthusiasm and commitment to being a part of our dynamic team. We are looking for first round draft picks who are ready to challenge the status quo, drive innovation, and do cool stuff with cool people to raise all boats.